Crowne Plaza Annapolis, an IHG Hotel

We were given a choice as to whether we used housekeeping services. I also liked that when my thermostat didn’t work in the first room, the engineer Edwin was immediately sent up to correct. When he could not, he made arrangements for me to be moved to another room and picked up my new keys and personally moved my luggage and made sure the new room’s thermostat was working. Both of the rooms were Spotless! The bed and bedding were comfortable. Grab bar in shower and I think the soap shelf was also a “grab bar”.

Everything about our stay was great! The hotel was clean, the food was delicious, and the people that were working there were exceptional! I do have to say that the woman working the front desk during both our check-in and check-out, Ashley (I'm not 100% on how she spells her name), was the best part of our stay. She was so incredibly friendly and welcoming, easily making small talk and connection while checking in. She even recommended another hotel that she'd stayed in through the same company at a different location, were we to ever visit there. Our whole family was staying at the hotel because my youngest sister was going to be going to Naval Basic the next day and Ashley made sure to give her some pointers on where she should be and when, just from her experience in the hotel. I really cannot say enough good about Ashley as an employee and she is definitely a reason that guests would return to this location!

The property was very clean, decor and furniture in great condition. It would be nice for the rooms to include a microwave so you don’t have to use one down in the lobby. The front desk clerk was very nice but with the amount of people he was helping while also taking calls about staying there he should have had a coworker with him. There was no way he could sit on the phone for endless questions from a customer who clearly wasn’t understanding his very good responses. While he was being berated for having English as a second language which was NOT the issue it was the customer the line of actual guests began to pile up. Get your people support staff at the front desk.

Location is awesome!! For the most part the hotel was clean, comfortable, and peaceful. Hotel employees were friendly and helpful.

Very clean. Also had nice beds, pillows, bathrooms, soaps and shampoo. You can tell this hotel wants to be recognized among the best in Annapolis. It seems like they pay attention to details and are committed to giving their guests the very best experience possible. I also enjoyed the location, because there were a lot of restaurants and shopping within walking distance.